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Refund Policy

Last Updated: September 30th 2024

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At Edgeline Safety LLC, we are committed to providing high-quality products and services. We understand that there may be occasions when you are not completely satisfied with your purchase. This Refund Policy outlines the conditions under which returns and refunds are processed.

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By making a purchase on www.edgelinesafety.com, you agree to the terms outlined in this Refund Policy.

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1. Return and Refund Eligibility

To be eligible for a return and refund, the following conditions must be met:

  • The product must be unused and in the same condition as when you received it.

  • The product must be returned in its original packaging, including all accessories, manuals, and documentation.

  • You must provide a proof of purchase such as an order confirmation, invoice, or receipt.

  • Returns must be initiated within 30 days from the date of delivery. Products returned after 30 days will not be eligible for a refund.

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2. Non-Returnable Items

Certain products are non-returnable for hygiene and safety reasons. These include but are not limited to:

  • Customized or personalized items (e.g., gloves with custom logos).

  • Products that have been used or show signs of wear.

  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

Please ensure that you are purchasing the correct size, style, or variation before completing your order.

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3. Process for Returns

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@edgelinesafety.com to request a return authorization. Include your order number, reason for the return, and any relevant information regarding the issue.

  2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number along with detailed return instructions. Do not send your product back without obtaining an RA number, as it may delay the refund process.

  3. Shipping the Return: You are responsible for paying the shipping costs for returning the product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  4. Inspection of Returned Items: Once we receive your returned product, it will be inspected to ensure it meets the return eligibility criteria. If your return is approved, we will process your refund.

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4. Refund Process

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7-14 business days.

  • Partial Refunds: In certain situations, only partial refunds are granted (e.g., items returned in damaged condition, missing parts, or items not in their original packaging).

  • Rejected Refunds: If your return is not approved due to non-compliance with our return policy (e.g., the item has been used or is not in its original condition), the product will be sent back to you, and no refund will be issued.

5. Late or Missing Refunds

If you haven’t received your refund within the stated time frame:

  1. Check with your bank: It may take some time before your refund is officially posted to your account.

  2. Contact your credit card provider: There may be a processing delay before your refund is reflected.

  3. Contact Us: If you have done both of the above and still have not received your refund, please contact us at info@edgelinesafety.com for further assistance.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at info@edgelinesafety.com and follow the return process outlined above. Once we have received the defective item, we will ship out a replacement at no additional cost to you.

7. Shipping Costs

  • Return Shipping Costs: You are responsible for paying shipping costs for returning your item unless the product was damaged or defective upon arrival.

  • Non-Refundable Shipping Fees: Shipping fees paid during the original purchase are non-refundable, except in cases where we have made an error or the product arrived damaged.

8. Cancellations

  • Orders can only be canceled if they have not yet been shipped. Once an order has been processed and shipped, it cannot be canceled, and you will need to follow the return process.

  • If you wish to cancel an order, please contact us at info@edgelinesafety.com as soon as possible.

9. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at info@edgelinesafety.com with the following information:

  • Order number.

  • Description of the damage or defect.

  • Photos of the damaged or defective item.

We will work with you to resolve the issue by either offering a replacement, refund, or credit, depending on the situation.

10. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a return or refund, please contact us:

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