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Shipping Policy

Edgeline Safety LLC Shipping Policy

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Last Updated: September 30th 2024

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At Edgeline Safety LLC, we are committed to ensuring that your products reach you in a timely and secure manner. This Shipping Policy outlines the conditions and terms under which we process, ship, and deliver your orders placed on www.edgelinesafety.com.

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By making a purchase on our website, you agree to the terms outlined in this Shipping Policy.

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1. Processing Time

  • Order Processing Time: All orders are processed within 1-3 business days from the time of purchase, excluding weekends and public holidays. Orders placed after 3 PM (CST) on a business day, or on weekends/holidays, will be processed the next business day.

  • Delays: While we strive to meet the above timeframes, processing may be delayed in cases of high order volumes, supply chain issues, or other unforeseen circumstances. Should there be a significant delay in shipping your order, we will notify you via email or phone.

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2. Shipping Rates & Delivery Times

Shipping costs will be calculated and displayed at checkout based on the following factors:

  • Shipping Method: We offer multiple shipping options, including standard and expedited shipping, depending on your location and preferences.

  • Shipping Destinations:

    • Domestic Shipping (within the USA): Delivery typically takes between 3-7 business days for standard shipping.

    • International Shipping: Delivery times vary depending on the destination country and customs procedures but usually range between 7-21 business days.

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3. Domestic Shipping

We offer the following shipping options for domestic (U.S.) orders:

  • Standard Shipping: Typically takes 3-7 business days from the date of shipping.

  • Expedited Shipping: Typically takes 2-3 business days.

  • Free Shipping: For orders over [Insert amount, e.g., $100], we offer free standard shipping within the U.S.

Note: Delivery times are estimates and may vary depending on your location and circumstances such as holidays, weather conditions, or carrier delays.

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4. International Shipping

  • Countries We Ship To: We currently ship to select international destinations. Please check at checkout if shipping is available to your country.

  • Customs, Duties, and Taxes:

    • Edgeline Safety LLC is not responsible for any customs fees, duties, or taxes that may be incurred on international shipments. These fees are determined by your local customs authority and must be paid by the recipient.

    • Customs policies vary widely, so please contact your local customs office for further information before placing an international order.

  • International Shipping Costs: Shipping costs for international orders will be calculated at checkout based on the destination country and the weight/size of the package.

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5. Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. Please allow 24-48 hours for tracking information to become available.

  • Lost or Stolen Packages: Edgeline Safety LLC is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If your package is marked as delivered and you cannot locate it, please contact the carrier for assistance.

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6. Shipping Restrictions

  • PO Boxes: We currently do not ship to PO boxes. Please provide a physical address for delivery.

  • Restricted Locations: Due to certain restrictions, we may not be able to ship to specific countries or regions. If shipping to your location is restricted, we will notify you during checkout.

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7. Shipping Issues

If you experience any issues with your shipment, such as delays, missing items, or damaged packages, please contact our customer service team at info@edgelinesafety.com. Be sure to include your order number and a detailed description of the issue. We will work with the shipping carrier to resolve the issue as quickly as possible.

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8. Damaged or Defective Items

  • If your package arrives damaged or contains defective items, please contact us immediately at info@edgelinesafety.com with your order number and photographs of the damage. We will assess the situation and either issue a replacement or refund, depending on the circumstances.

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9. Change of Shipping Address

  • If you need to change your shipping address after placing an order, please contact us at info@edgelinesafety.com as soon as possible. We will do our best to accommodate the change, but we cannot guarantee that the address can be modified once the order has been processed.

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10. Undeliverable Packages

  • In the event that a package is returned to us due to an incorrect or incomplete address provided by the customer, failure to collect the package, or refusal of delivery, we will attempt to contact you to arrange re-delivery. You will be responsible for any additional shipping charges incurred.

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11. Cancellations and Modifications

  • Once an order has been processed and shipped, it cannot be canceled. If you wish to modify or cancel your order, please contact us at info@edgelinesafety.com as soon as possible. We will try to accommodate your request if the order has not yet been processed or shipped.

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12. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us:

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